Conflict Resolution Training (Half day AM)

  • Available
  • 19th Feb 20
  • 09.30am - 12.30pm
  • Wealden District Council
    View mapInfo
    Location Information

    Please note all of the parking at the Vicarage lane carpark around the Council offices is free, however it is divided into short term (3 hours max) and long term parking. Delegates therefore need to ensure they go to the back of the car park where the long term parking is located. Please note some long term parking is allocated to the school and is limited to 15 minutes at school drop off and pick up times so please note the signs indicating this and avoid these areas or move your car before 3pm.

  • £70for members £90for non-members

Overview

The ethos of the training will be based on simple and effective skills to deal with a range of conflict or potential conflict scenarios. We will focus on sound communication skills and techniques to respond to conflict situations. It will be presented using various methods including facilitation, group exercises and demonstrations with PowerPoint support. The variety of methodology appeals to delegates’ individual learning and communication styles and helps to keep them engaged. The length of time given to each module may vary dependent on the competency and previous training received by the delegates.

This course will enable you to

  • Understand what constitutes conflict and the common causes of conflict and understand how to reduce the risk of conflict occurring.
  • Explore the role of communication in conflict and how to use it effectively.
  • Understand the procedural, environmental and legal context of violence in the workplace.
  • Understand what is required of individuals and organisations following a violent incident and the support available.

Who is the Course aimed at

This half day course is specifically designed for people who face customers, service users or members of the public on a regular basis.

Trainer

IKON TRAINING

With over 12 years of experience in the field, IKON Training are the Conflict Resolution Training specialists for individuals and organisations who may face conflict, violence and aggression.

They aim to make you and your team safer and more secure by inspiring a greater level of confidence and safety in the workplace through professional training programmes.

All trainers follow  three core values throughout each training session.

  • Always represent the company positively
  • Communicate effectively
  • Be consistent

Conflict Resolution Training (Half day AM)

  • Available
  • 19th Feb 20
  • 09.30am - 12.30pm
  • Wealden District Council
    View mapInfo
    Location Information

    Please note all of the parking at the Vicarage lane carpark around the Council offices is free, however it is divided into short term (3 hours max) and long term parking. Delegates therefore need to ensure they go to the back of the car park where the long term parking is located. Please note some long term parking is allocated to the school and is limited to 15 minutes at school drop off and pick up times so please note the signs indicating this and avoid these areas or move your car before 3pm.

  • £70for members £90for non-members
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