Conflict Resolution Training – afternoon session

  • Closed
  • 17th Jan 24
  • 1pm-4.30pm
  • Remote Via MS Teams
    Remote via MS Teams
Join waiting list Receive updates on future training and available places

Overview

This course will enhance your understanding, skills & knowledge in recognising, managing and resolving conflict situations effectively.

Delegates will be provided with strategies, techniques, models and theories to address conflict in a constructive, safe and confident manner.

This course will enable you to

  • Recognise conflict and the key causes.
  • De-escalate situations effectively using positive communication.
  • Understanding policy, procedures and the legal framework.
  • Report incidents effectively.

Who is the Course aimed at

All frontline staff.

Conflict Resolution Training – afternoon session

  • Closed
  • 17th Jan 24
  • 1pm-4.30pm
  • Remote Via MS Teams
    Remote via MS Teams
Receive updates on future training and available places Join waiting list

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