Dealing effectively with difficult conversations can be very challenging, time consuming and energy sapping. On this course you will learn to deal effectively with problem behaviour in a clear but non-confrontational manner. The focus is on identifying and managing specific behaviours in order to build productive relationships and boost performance.
You will learn how to manage difficult situations and conflict from two standpoints – when you need to approach someone about an issue and when they are bringing an issue to you. You will have clear and simple frameworks and strategies to use to manage conflict and have gained confidence to use them effectively.