Overview
The community has a right to expect a high quality applications service, but it also expects this to be delivered at minimum cost. Continuing to deliver a quality service that satisfies the customer while making efficiency savings by amending or changing day-to-day practices and processes wherever possible is now a priority for any service manager and their staff.
When Planning Support meet their peers and have an opportunity to develop and “test” their knowledge and understanding of processes, they can often find the pragmatic and/or incremental changes that help to make the best use of the limited staff and financial resources available in the planning service.