This is a one-day skills course in investigating complaints, developed by the Local Government Ombudsman’s office. The course is presented by an experienced investigator who has genuine practical expertise in complaint handling.
The trainer will share with participants the Ombudsman’s unique experience and knowledge, gained over some 30 years of dealing with complaints, of how to go about putting things right for a complainant when the authority has been at fault. She will also explore with participants problems which commonly affect the complaint process, and ways of keeping the investigation on track in the face of them. At each point in the process the trainer offers guidance and insights on applying the Ombudsman’s principles of good practice in investigating complaints.