Managing Conflict in my Team

  • Available
  • 5th Feb 20
  • 9:30am - 4:30pm
  • Crawley Borough Council
    View mapInfo
    Location Information

    The Civic Hall is attached to the Town Hall Crawley BC Town Hall . It has its own entrance that is sign posted at the front of the building. The Civic Hall is a short walk from the rail station or there is a pay and display multi storey carpark next to the town hall with the entrance on Exchange Road.

  • £110for members £150for non-members

Overview

Opening up and dealing effectively with difficult conversations can be very challenging, time consuming and energy sapping. On the course you will learn to deal effectively with problem behaviour in a direct but non-confrontational manner. The focus is on identifying and managing specific behaviours in order to build productive relationships and boost performance.

Course benefits:

Participant will learn management strategies to:

  • Understand better the motivation of the difficult people at work
  • Identify different personalities and behaviour patterns
  • Understand how you respond to conflict
  • Put into practise an inspired structure to handle difficult conversations
  • Handle a range of difficult issues including underperformance and low morale

Course content:

Key content includes:

Difficult behaviour and its effects

  • Defining difficult behaviour
  • Understanding behaviour patterns
  • Reviewing a model of behaviour
  • Understanding personality types and behaviour styles
  • Understanding communication barriers that can fuel conflict

Responding to difficult behaviour

  • Understanding our natural response to conflict
  • Recognising the impact of our words/phrases and body language

Dealing with difficult situations

  • Maintaining our composure
  • Structuring difficult conversations – the master technique!
  • Dealing with ‘fob offs’ and negativity
  • Handling emotions
  • Using assertiveness strategies
  • Giving and receiving feedback
  • Handling negative emails

Dealing with difficult situations

  • Disruption of the team
  • Underperformance
  • Any other staff issue you wish to work on

Who is the Course aimed at

This training is one module of the STC Management Programme aimed at aspiring to middle managers. This can be attended as a one-off session or as part of the programme.

Managing Conflict in my Team

  • Available
  • 5th Feb 20
  • 9:30am - 4:30pm
  • Crawley Borough Council
    View mapInfo
    Location Information

    The Civic Hall is attached to the Town Hall Crawley BC Town Hall . It has its own entrance that is sign posted at the front of the building. The Civic Hall is a short walk from the rail station or there is a pay and display multi storey carpark next to the town hall with the entrance on Exchange Road.

  • £110for members £150for non-members
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