Registration and course timings

Timings for each course are detailed on the training information pages on this website. Please note these are the start and finish times of the course and delegates are required to arrive at least 10 minutes before the scheduled start time to register.


Teas, coffee and water are complimentary and provided at registration and in the scheduled breaks. Lunch is not provided although all venues are close to shops and cafes and you are free to bring your own lunch.


A map, venue address and any transport details are available on the training course information pages of this website.

Course materials and preparation

Course materials will be provided on the day of your training but you may wish to bring pen and paper to make notes. If any preparation is needed prior to the course you will be emailed with the details.


We would appreciate you taking the time to fill in the STC evaluation form at the end of your training – this feedback allows us to ensure the quality of training is maintained and relevant to your needs.


Please ensure that you let us know prior to the course of any disability, health condition or any specific requirements that you would like the trainer to be aware of so we can ensure suitable arrangements are made.

Conditions of booking

The STC Partner contact and your Line Manager in each organisation are notified of all bookings and course fees. The internal authorisation to book on the course and invoicing details should be confirmed prior to booking.

STC reserves the right to alter course fees from those published in the programme. This will however , only be considered in exceptional circumstances and advance notice will be given


If a delegate withdraws for any reason and the delegate’s organisation is unable to nominate a replacement the following fees will apply:

  • Withdrawal with less than 2 weeks notice – 100% of course fee to be charged to the relevant authority
  • Non-arrival on the course date – 100% of course fee

If withdrawal or non attendance are due to exceptional circumstances, the 100% fee may be reconsidered at the discretion of the Management Team.