General Grief Awareness (Customer Service Team)

Overview

This training will give delegates a better understanding of how a bereavement can impact an individual and the factors that
influence how they grieve. It will explain what support people need when they are grieving and help overcome the barriers to talking
about death, loss and grief.

This course will enable you to

• Gain a broader understanding of the grieving process by looking at current models and examples.
•  Understand why people grieve differently and the factors that influence how they grieve.
• Explore the impact of loss and grief on individuals, friends, families and colleagues.
• Improve knowledge of how to provide emotional and practical support to someone who is grieving.
• Understand how to communicate effectively and compassionately with someone who is grieving.
• Explore bereavement in context of faith and culture.
• Develop confidence in talking about difficult and sensitive topics.
• Be aware of the impact of supporting someone who is grieving and how to look after yourself.

Who is the Course aimed at

Anyone who wants to broaden their understanding of loss and bereavement and gain skills to support those grieving in either their workplace or among friends and family.