Conflict Resolution Training – afternoon session

Overview

This course will enhance your understanding, skills & knowledge in recognising, managing and resolving conflict situations effectively.

Delegates will be provided with strategies, techniques, models and theories to address conflict in a constructive, safe and confident manner.

This course will enable you to

• Recognise conflict and the key causes.
• De-escalate situations effectively using positive communication.
• Understanding policy, procedures and the legal framework.
• Report incidents effectively.

Who is the Course aimed at

All frontline staff.