Conversations with Vulnerable People

Overview

This course will help delegates manage conversations with vulnerable people (customers, service users, or even colleagues) effectively with confidence and sensitivity.  It will equip delegates with the skills and confidence to have supportive and effective conversations with vulnerable people.

The course is led by an expert Samaritans facilitator and uses a variety of tools to encourage interaction and group learning.

This course will enable you to

• Identify factors that can create vulnerability.
• Assess emotional health using the Emotional Health Scale.
• Recognise signs of vulnerability in others.
• Explore and practise active listening skills.
• End conversations sensitively and effectively.
• Signpost people to sources of additional support.

Who is the Course aimed at

Anyone who has contact with vulnerable customers, service users – or colleagues – on a regular basis.