Manager as Coach/Mentor

Overview

This subject has been divided into two modules; the theory and the practice. The theory will help
clarify the difference between coaching, mentoring and other styles and approaches to
management, the reason why coaching is so successful and will introduce the first two essential
skills of building rapport and listening to being an effective manager using coaching and
mentoring skills.

The practice module will pick up on the learning from Part 1 and will continue with practicing essential skills, including how to ask the right questions at the right time. This session will include an opportunity to practice using these skills by coaching each other with a real challenge using a structured coaching model.

This course will enable you to

understand how to be a coach and mentor.

Part 1: Theory

Learning outcomes and content:
By the end of this module managers will have learnt:
• What coaching and mentoring is and is not
• What sports coaching is, similarities and differences to management coaching
• How managers can use the principles of coaching and mentoring in a practical way
• The first two essential skills including rapport and listening skills
• The importance of in listening and using silence with the right intention
• Overview of Part 2.

Part 2: Practice

Learning outcomes and content:
By the end of this module managers will have learnt:
• Essential coaching and mentoring skills – part 2 including asking incisive questions and
being goal and solution focused
• How to structure your coaching conversations using a tried and tested framework
• The importance of contracting, agreeing and setting the scene for successful coaching
conversations
• How to coach each other using a real work place challenge.

Who is the Course aimed at

Aimed at:
• Managers who want to get the very best from their team.
• Non-managers who want to learn how to use coaching skills with colleagues and
stakeholders.