Overview
This hands-on, instructor-led course is ideal for anyone who wants to use Microsoft Copilot to improve email drafting, summarising and communication in Outlook. The session focuses on practical tasks such as drafting messages, summarising email threads, identifying key points and refining responses for clarity, tone and structure. This course focuses on user-led prompting and practical email support rather than automated inbox management across multiple emails, which requires Copilot Premium functionality.
Course Content
Effective email communication
• Understanding the purpose of an email
• Choosing the right tone and level of detail
• Structuring messages clearly
• Writing for the recipient
Prompting for email drafting and summarising
• Writing prompts for email drafts
• Providing context and desired tone
• Asking Copilot to summarise a message or thread
• Refining prompts to improve the response
Understanding key points and actions
• Identifying important information
• Extracting actions from email content
• Recognising priorities and next steps
• Using summaries to support faster decision-making
Creating and refining responses
• Drafting replies with Copilot
• Improving clarity and structure
• Adjusting tone for different audiences
• Reviewing messages before sending
Workload support and decision-making
• Using summaries to save time
• Reducing time spent rewriting emails
• Making communication clearer and more focused
• Understanding when to use Copilot and when to write manually
Practical exercises throughout the course
• Real-world document scenarios
• Hands-on document creation
• Improving an existing document
• Best practice and key takeaways
