Effective Communication Skills for Local Government

  • 2 place(s) remaining
  • 5th Jun 25 - 17th Jun 25
  • 9.30am-12.30pm on both dates - 5th & 17th June 2025 - delegates are expected to attend both sessions
  • Remote Via MS Teams
    Remote via MS Teams
  • £124for members £for non-members

Overview

This course will focus on building effective communication skills and will help delegates convey information clearly and simply. It has been designed to help delegates establish and maintain co-operative professional and workplace relationships.

The course will cover different communication styles, how to build rapport, effective questioning and listening skills and discuss the impact of non-verbal communication.

This relaxed, fun, highly participatory online training session will also help delegates adapt communication styles depending upon the situation and person and will produce an action plan pertinent to their own areas for development.

This course will enable you to

understand

Session One

  • The communication cycle
  • First impressions count
  • Relationship styles and questionnaire

Session Two

  • Building rapport
  • Listening skills
  • Questioning skills
  • Emotional Intelligence
  • Communicating via email

By the end of this course delegates will be able to assess their own communication style and understand how this is perceived.

  • Understand the impact of non-verbal communication.
  • Have better rapport building skills.
  • Develop flexibility on communication style to best fit the situation and person.
  • Produce an action plan pertinent to the delegates’ own areas for development.

 

Who is the Course aimed at

Anyone who wants to improve their communication skills.

Please note, this course is aimed at day to day communications in the council’s workplace and when interacting with residents.

Please note, this course is not specifically targeted at the council chamber, speech making or political debating (but it may help in those areas as well).

Effective Communication Skills for Local Government

  • 2 place(s) remaining
  • 5th Jun 25 - 17th Jun 25
  • 9.30am-12.30pm on both dates - 5th & 17th June 2025 - delegates are expected to attend both sessions
  • Remote Via MS Teams
    Remote via MS Teams
  • £124for members £for non-members
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